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Air India, India’s leading global airline, has selected IBS Software, a worldwide leader in SaaS solutions for the travel industry, to digitally transform its expanding air cargo operations. This strategic partnership marks a significant step in Air India’s commitment to technological advancement and operational efficiency.
iCargo Platform Selection
1. Purpose and Benefits:
Air India has chosen IBS Software’s iCargo solution to support its growth plan and commitment to the airline’s ongoing digital transformation. The fully integrated iCargo solution will enable Air India to digitize end-to-end cargo management, allowing seamless integration of numerous cargo operations, from sales to billing within a single, integrated platform. This will empower Air India to streamline processes and enhance decision-making capabilities.
2. Timing and Implementation:
The first end-to-end implementation of iCargo is slated for delivery within nine months from the project’s start, promising immediate business benefits to Air India. Subsequent phases will introduce incremental value-added capabilities, further enhancing Air India’s cargo capabilities.
Leadership Insights
1. Air India’s Vision:
Nipun Aggarwal, Chief Commercial and Transformation Officer at Air India, stated: “Air India is on a transformation journey to not only reaffirm its position as a global leader in aviation but also to establish foundations for future growth. Air cargo is one of the key drivers of our roadmap for future growth, and technology will be at the core of it.”
2. IBS Software’s Perspective:
Somit Goyal, Chief Executive Officer at IBS Software, expressed similar sentiments, stating: “As one of the most iconic airlines in the world, partnering with Air India is a proud moment for IBS Software. The Indian aviation market is on a major upswing, and we are excited to be partnered with a company that is dedicated to driving this growth. We are proud that our market-leading digital platform for the air cargo industry will support the ambitious transformation goals of Air India’s cargo offering and take it from strength to strength.”
Future Prospects
1. Market Impact:
This partnership comes at a time when Air India has embarked on a significant digital transformation of its core businesses across passenger services, fleet, and cargo operations. The goal is to meet India’s ambitious target of handling ten million tonnes of air cargo per year by 2030.
2. Technological Advancement:
The integration of IBS Software’s iCargo platform is expected to bring about a major shift in how Air India manages its cargo operations, providing enhanced efficiency, better decision-making capabilities, and improved service quality.
About IBS Software
IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise, hospitality, and energy resources industries. IBS Software’s solutions for the aviation industry cover fleet & crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel, and air-cargo management. Across the hospitality sector, IBS Software offers a cloud-native, unified platform for hotels and travel sellers, including central reservation (CRS), property management (PMS), revenue management (RMS), call center, booking engine, loyalty, and distribution.
About Air India
Founded by the legendary JRD Tata, Air India pioneered India’s aviation sector. Since its first flight on October 15, 1932, Air India has built an extensive domestic network with non-stop flights to cities around the world, across the USA, Canada, UK, Europe, Far-East, South-East Asia, Australia, and the Gulf. After 69 years as a government-owned enterprise, Air India and Air India Express were welcomed back into the Tata group in January 2022.
1. Transformation Roadmap:
Air India is navigating through a major five-year transformation roadmap under the aegis of Vihaan.AI, with an ambition to become a world-class airline with an Indian heart. The first phase of this transformation, the taxi phase, was recently concluded and focused on fixing the basics. These included bringing back to service many long-grounded aircraft, adding talent across flying and ground functions, rapidly upgrading technology, and strengthening customer care initiatives.
2. Global Connectivity:
A member of Star Alliance, the largest global airline consortium of leading international airlines, Air India offers seamless connectivity and facilities to passengers all over the world.
Conclusion
Air India’s partnership with IBS Software for the iCargo platform marks a significant milestone in the airline’s digital transformation journey. This collaboration not only enhances Air India’s cargo operations but also sets the stage for future growth and technological advancement in the Indian aviation sector.
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