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Aiello proudly announces its partnership with the Grand Copthorne Waterfront Hotel, launching the state-of-the-art Aiello Voice Assistant (AVA) to revolutionize guest experiences at the hotel. This collaboration represents a milestone in the adoption of advanced AI technology within the hospitality sector, setting a new precedent for intelligent, forward-looking guest services, where AI assistants seamlessly manage the entire guest environment.
Situated along the stunning Singapore River, the Grand Copthorne Waterfront Hotel is distinguished for its opulent accommodations and superior service, coupled with a dedication to sustainability. The hotel has fully embraced the concept of smart hospitality by replacing all guest room telephones with AVA, creating a futuristic, connected experience in each room. Guests can utilize AVA for hands-free communication, instant interaction with hotel staff, and to voice their inquiries and requests, ensuring rapid service. For example, guests can now request room service via AVA, streamlining hotel operations and boosting efficiency.
Aiello enhances hotel operations by seamlessly integrating with systems like the Property Management System (PMS) and the innovative Hospitality Task Management System (TMS). This integration ensures that when guests make requests via AVA, tasks are instantly routed to the relevant staff and departments, cutting communication costs and improving efficiency throughout the hotel, from the front office to guest rooms and backend operations.
At the Grand Copthorne Waterfront Hotel, the smart rooms allow guests to use voice commands to manage various features, such as the TV, lights, and air conditioning. Guests can also activate smart room modes like “Good Morning” and “Good Night” for added convenience and comfort, offering a tailored and effortless stay experience.
“We are excited to introduce AVA at Grand Copthorne Waterfront Hotel as part of our ongoing commitment to enhancing guest experiences through innovation,” said Mr. Andrew Tan, General Manager of Grand Copthorne Waterfront Hotel. “With AVA’s integrated IoT capabilities, guests can experience a new level of convenience and personalized service, reflecting our dedication to delivering exceptional hospitality.”
Aiello’s CEO and Co-founder, Mr Vic Shen, emphasized the transformative impact of AI integration: “Through our partnership with Grand Copthorne Waterfront Hotel, Aiello is proud to lead the charge in redefining hospitality with advanced AI technology. By replacing traditional phones with AVA and integrating IoT-connected smart rooms with powerful support from our local partner, Go Nimbus, we aim to set a bold new standard for intuitive guest interactions.”
About Aiello
Aiello stands at the forefront of Voice AI innovation in the hospitality industry. Its flagship product, the Aiello Voice Assistant, is a highly acclaimed voice AI technology solution that enhances hotel operations, elevates guest experiences, and provides deep insights into customer behavior. Designed with advanced AI features, the Aiello Voice Assistant transforms the guest experience. Since its inception in 2019, it has been deployed in more than 100 hotels, covering 10,000 rooms, and has answered over 14 million inquiries from 2.5 million users across languages such as Chinese, Japanese, Thai, and English.
About Grand Copthorne Waterfront Hotel Singapore
Nestled along the scenic Singapore River, the Grand Copthorne Waterfront Hotel is an award-winning, sustainable retreat that offers a tranquil escape from the city’s hustle and bustle. This picturesque riverside location provides convenient access to both business and shopping districts, making it a perfect destination for all types of travelers. The hotel boasts numerous international awards, including the Tripadvisor Travellers’ Choice Award 2023, Best Convention Hotel Singapore (2019-2020), Best Luxury Hotel Singapore (2018-2019), and International Five Star Hotel (2019-2020), highlighting its commitment to excellence in hospitality.
About Millennium Hotels and Resorts
Millennium Hotels and Resorts (MHR) is the renowned global brand under Millennium & Copthorne Hotels Limited (M&C), a leading international hotel company. With a robust portfolio, MHR owns, manages, and operates over 145 hotels in approximately 80 diverse locations worldwide. Each property is strategically positioned to offer exceptional experiences for both business and leisure travelers.
MHR’s extensive collection includes several distinct hotel brands, such as Grand Millennium, Millennium, M Social, Copthorne, and Kingsgate. These brands are spread across various regions, including Asia, Europe, the Middle East, New Zealand, and the United States. Each brand brings its unique style and charm, catering to a wide range of preferences and needs.
Committed to excellence, MHR ensures that every hotel under its umbrella provides top-notch services and amenities. By occupying prime locations in major gateway cities, MHR properties offer guests unparalleled convenience and access to key attractions and business centers. Millennium & Copthorne Hotels Limited continues to set high standards in the hospitality industry, delivering memorable experiences across the globe.
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